Olay Luminous Micellar Water: Understanding Our Return and Refund Policy

At Olay, we're committed to providing high-quality products that meet your skin care needs. However, sometimes you may need to return a product for various reasons. In this article, we'll outline our return and refund policy for the Olay Luminous Micellar Water product.

Changes to Our Return and Refund Policy

We reserve the right to make changes to our return and refund policy at any time. Any updates will be posted on our website, and your continued subscription and use of our services after such a change constitutes your acceptance of the updated policy.

Eligibility for Returns

We accept returns if you're not completely satisfied with the Olay Luminous Micellar Water product. The purchase must have been made within the last 30 days, the product must be unopened and in its original condition, and the product must be eligible for return.

Returning a Product

If you need to return a product, please contact us via phone or email with the following details: . We'll discuss sending a replacement product or refunding the purchase price to the payment method used to make the original subscription purchase. Please note that we're not liable for the loss of any item being returned.

Packaging and Shipping

When returning a product, please ensure it's suitably packaged for safe transit. You can return the product to our online order fulfillment centre. If the product is damaged during the return transit due to inadequate packaging, it won't be eligible for refund.

Refund Process

Once we receive your returned product, we'll inspect it and then process a full refund, including the cost of shipping. We may also offer a replacement product if that's what you prefer. We'll discuss these options with you once we've received your returned product.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. You can reach us by phone on 0800 753 423 (Mondays to Fridays between 9:00am and 5:00pm) or via email. We'll respond to your inquiry within 24 hours on weekdays and 48 hours on the weekend.

By understanding our return and refund policy, you can have confidence in shopping for Olay products online. If you're not satisfied with your purchase, we're here to help.

Olay luminous micellar water